Guardian Property Specialists Bali

1. Commitment to Privacy

Guardian Property Specialists Bali ("we", "our", or "us") is committed to protecting your personal information. We implement technical, physical, and administrative measures to secure your data and comply with applicable Indonesian laws and regulations.

2. Scope of This Policy

This policy explains how we collect, use, store, and share personal information when you engage with our services, including property advisory, consultations, site visits, or via our website and digital platforms.

3. What We Collect

We collect personal data you provide, such as:

• Name, address, email, phone number
• Property preferences and financial eligibility
• Identification data (e.g., KTP, passport)
• Service history, feedback, and communications
• Technical data like IP address and browser/device metadata (e.g., via cookies)

4. How We Collect Data

We obtain your data through:

• Online forms and website interactions
• In-person meetings, consultations, or site visits
• Email, phone, or messaging communications
• Cookies and analytics tools

5. Use of Cookies

We use cookies to enhance your experience:

• Essential cookies for secure login and service access
• Analytical cookies to understand site usage and improve content
• Functional cookies to personalize content, remember preferences, and maintain session continuity

You may block cookies via browser settings, though this could affect functionality.

6. Purpose of Collection

We may use your personal data to:

• Provide and manage property services
• Personalize and enhance user experience
• Communicate updates, scheduling, or marketing (subject to your consent)
• Analyze service performance and improve offerings
• Fulfill legal and contractual obligations

7. Data Security

We protect your data through:

• Secure storage (encrypted databases, locked physical files)
• Access controls and staff confidentiality agreements
• Regular security reviews and immediate response to breaches

8. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Employees and authorized agents
• Trusted third-party service providers (e.g., legal, financial, IT)
• Regulatory authorities when legally required
• Overseas service providers (e.g., cloud hosting) under data transfer safeguards

Consent will be obtained where required by Indonesian law (e.g., PDPA).

9. Data Retention and Deletion

We retain personal data only as long as needed for service delivery or legal compliance. You may request correction or deletion of your data at any time, subject to statutory retention requirements.

10. Your Rights

As per Indonesian data protection principles, you have the right to:

• Access and request copies of your personal data
• Request correction or deletion of your data
• Withdraw consent where provided
• File complaints to the Ministry of Communication and Informatics (Kominfo) or related authorities

11. Changes to This Policy

We may update this policy as laws, services, or practices evolve. We will publish updates on our website and notify individuals when required.

12. Contact Information

For questions, complaints, or requests regarding this policy, please contact:

Email: bali@gpsnetwork.com.au

Mailing address: Guardian Property Specialists Taman Penta A No.25, Jl Uluwatu Jimbaran, Kuta Selatan, Kebupatan Badung, Bali, 80362